Information for your visit
Thursday to Sunday: 11 a.m.– 5 p.m.
Admission is free.
Price for tours: €3.50 per person, reduced €2.50 (students, ALG 2 recipients, people with a disabled ID or Berlin Pass). Groups with less than ten people pay a flat fee of €35.
There is no charge for pupils.
Marienfelder Allee 66/80
Tel.: +49 (0)30 213085-210
E-Mail: info-enm [at] stiftung-berliner-mauer.de
The exhibition and seminar rooms are wheelchair-accessible. A barrier-free elevator is available to people with disabilities or visitors with small children. Please speak to our front desk staff.
Mobile seats can be borrowed from the front desk. Group guide systems are available for tours through the exhibition.
Restrooms and diaper-changing rooms
A wheelchair accessible restroom is available. There is a separate room for diaper-changing. Please speak to our front desk staff.
Assistance dogs are allowed.
Medication bags may be taken into all the exhibitions and rooms of the museum.
We are pleased to welcome you with us. Due to the current Corona situation, we would like to ask you to observe our hygiene measures:
- From 15 November 2021, the 2G rule will apply to visits to our exhibitions: access will only be granted to vaccinated and recovered persons with appropriate proof. Children, adolescents and schoolchildren under the age of 18 are excluded. Every person of legal age must present verifiable proof of vaccination or recovery at the entrance and have an official photo ID ready for comparison. Checks will be made by Foundation staff at the entrance.
- People who cannot be vaccinated must present a medical certificate, a current PCR test (no more than 24 hours old) and also an official photo ID. Students under the age of 18 are only required to present their school's identification card (collected test summary in list form). Students over the age of 18 are considered adults and therefore must meet the 2G rule.
- Access to the Refugee Center Museum is only allowed with a medical mouth and nose protection. This also applies to children over the age of 6. An exemption from the mask requirement is only possible with an appropriate medical certificate stating that wearing a mask is detrimental to the health of the person concerned. Deaf people and their companions inside are exempt from the mask obligation. Masks with valves are not allowed.
- Please enter the exhibition one at a time and avoid forming groups in the entrance area.
- There is a limited number of visitors in the exhibition. A maximum of four visitors are allowed in the exhibition rooms at atime. If four people are already in a room, please wait or continue your tour elsewhere.
- Please keep a minimum distance of 1.5 meters from other people.
- Please clean your hands at the disinfection station in the entrance area.
- To minimize the risk of infection, the media stations in the exhibitions are only available on a limited basis.
- All hand contact surfaces in the exhibitions are cleaned regularly.
- The exhibition is regularly ventilated during operation by opening windows and doors.
- Children under the age of 14 are admitted only when accompanied by an adult.
Events at the Marienfelde Refugee Center Museum
- The 2G rule applies to events: only vaccinated and recovered persons with appropriate proof are admitted.
- The number of participants is limited according to the size of the event hall.
- It is mandatory to wear a medical mask. The mask can be removed at the seat or on the stage.
- Participation in an event is only possible with prior registration.
- Please go directly to your seat in the event hall on the event date. Entrance and exit is via appropriately marked entrances.
- Assistance dogs are permitted.
Offers of the Marienfelde Refugee Center Museum
- For offers (e.g. guided tours) indoors, the 2G rule applies.
- No pre-registration is required for public tours; registration takes place on site.
- For bookable offers (e.g. group tours), prior registration is required.
- Wearing a medical mask is mandatory for all visitors over 6 years of age.
The hygiene and safety concept of the Marienfelde Refugee Center Museum is available for inspection in the entrance areas.
Date: 15 November 2021
How much is admission?
Admission is free.
How much does a tour for my (school) group cost?
Tours for pupils are free. The tour is also free for adults accompanying the school group. Regular tours costs €3.50 per person, with a reduced price of € 2.50 for students, ALG 2 recipients, asylum-seekers, people with a disabled ID or Berlin Pass. Groups with less than 10 participants pay a flat fee of €35. The flat fee is currently not available.
How can I book a tour/workshop for my group?
To request a tour or workshop, please complete the form on the website and send it to us. Visitors Services will process your request and contact you if they have any questions. After your request has been processed, you will receive a confirmation email with information regarding your tour.
What payment methods do you offer?
You can pay in person with cash or by EC-Card/credit card. Groups can arrange to be billed by invoice.
What languages do you offer for group tours?
Depending on the availability of our guides, it is possible to book a tour in German, English, French, Italian, Arabic and Simple German. For more information on languages offered at the Marienfelde Refugee Center Museum, call Visitor Services at +49 (0)30 213085-210
or send an email to email@example.com
We are less than 10 people, but would like to book a separate group tour. Is this possible?
Yes, you can book a separate tour as a small group, however groups with less than 10 people have to pay a flat fee of €35. The flat fee is currently not available.
As an individual visitor or small group, do I have to register in advance?
You do not need to register in advance to visit our exhibitions or take part in a public tour. If you would like to book a workshop or group tour, please complete the booking form on the website and send it to us.
Is the visit to the exhibition barrier-free?
Our exhibition is wheelchair accessible and there is an elevator. Please speak to our front desk staff.
Are dogs allowed in the exhibitions?
Assistance dogs are allowed in our exhibitions.
Are there places to sit in the exhibitions?
Yes. You can also borrow mobile seats. Please speak to our front desk staff.
Are there diaper-changing rooms?
Yes, there are separate rooms available for diaper-changing. Please speak to our front desk staff. You must bring your own diapers and wipes.
Is eating, drinking or smoking allowed in the exhibitions?
As a courtesy to other visitors, eating and drinking is not permitted in the Marienfelde Refugee Center Museum. Smoking is not allowed.
Can I take pictures or film in the exhibitions?
You may take pictures and film for private use only, but using tripods and selfie sticks is not permitted. You must contact our press department before making professional film and video recordings. Violators will be fined €500,00 for each act of infringement.
Where can I drop of my coat and larger pieces of luggage?
There are lockers at the site. There is also a cloakroom.
Who do I contact if I lost or found something in one of your exhibitions or rooms?
Please speak to the museum staff. If you have already left, please call Visitor Services at +49 (0)30 213085-210 or send an email to: firstname.lastname@example.org
Is there a museum café or catering facilities nearby?
The museum does not have a café or a vending machine. However, there are several bakeries and two restaurants within easy walking distance. We recommend that groups who do not wish to eat out bring their own drinks and snacks.
How much time should I plan for my visit?
We recommend that you plan at least one hour for a visit to our permanent exhibition.